Booking or reservation is made through Simba African Expeditions, a company registered in Uganda with the corporation of the registrar.
Booking your holiday
In order to reserve a safari, the customer must fill out, sign, and email a booking form together with a 50% payment of the requested safari fee, or the full amount must be paid within four weeks before the departure date. When the company sends out a confirmation invoice, which typically happens within 24 hours of receiving the booking form, the reservation is accepted, and a contract is formed.
Payments
The company must receive payment for all confirmation bills no later than four weeks before departure.
Amendments and cancellation
If you want to change your plans, the company will try its best to help you. Any requests for amendments must be made in writing and be signed by the person who signed the reservation form. You must pay a 50% amendment fee per booking if the company is successful in implementing your requested amendment. There won’t be any fees if the Company doesn’t succeed.
Cancellations
Any cancellations must be made in writing and must include the booking form signer’s signature. Cancellations take effect the day after the company receives them. Recorded delivery is highly advised. Depending on how far in advance the company gets your cancellation notice—and the cost of your vacation insurance—the following fees will need to be paid. Days before the departure date that written cancellation notification was received as a percentage of the total vacation cost More than 57 days Deposit loss.
56 to 42 days, 30% of the total holiday cost
41 to 29 days, 75% of the total holiday cost
28 to 15 days, 90% of the total holiday cost
14 days, 100% of the total holiday cost
Cancellation by the company
The company will treat your booking as canceled and impose the above-described cancellation fee if you don’t pay the remaining balance of the holiday price at least eight weeks (fifty-six days) before departure. If the company must cancel your vacation for any other reason prior to your departure, it will make every effort to offer you alternate arrangements at no additional cost or a replacement package of lower quality.
You may then seek reimbursement from the company for the price difference or request that all money you paid be returned to you as soon as possible. Additionally, the company will compensate you as described in the paragraph unless the cancellation was due to force majeure.
Company liability
We acknowledge that it is our responsibility to make sure that the travel arrangements you booked with us are provided as stated in our printed materials and that the services provided are of a reasonable caliber. If any component is not delivered as promised, we will compensate you appropriately if it prevents you from enjoying your travel plans. As the provider of your travel arrangements, we take responsibility for any death, injury, or disease brought on by the careless actions and or omissions of our employees, agents, and suppliers while acting within the scope of or in the course of their employment.
As a result, we will compensate you for any damages that could have been due in these instances. Our liability will always be constrained by international treaties and the terms of carriage of our suppliers with regard to the services rendered by air or sea carriers. On request, copies of these conventions and the terms of carriage are available.
Our organization has no influence over operational choices made by air or sea carriers, airports, or ferry terminals that result in delays, detours, or rescheduling. When such adjustments are implemented, our business will make every effort to cause the least amount of disruption.
Customer Care
If something goes wrong while you’re on vacation, please let our local agent know right away, and the relevant supplier (lodges) will do their best to make it right. Not only is rapid action necessary for you to enjoy your vacation, but it is also a legal necessity, and failure to comply with it could materially impair your ability to sue our organization.
You should get in touch with our business so that we can try to address it if you can’t file a complaint with the right body at the moment. Within thirty days after your return, a complaint should be submitted in writing to our corporate office manager if an issue isn’t fixed.
Company price policy
The rates included in our suggested itineraries are just provided for your reference and are prepared many months before the start of your vacation. You will be informed of the amended pricing that applies to the travel arrangements before you commit if the price at the time of booking differs from that shown in our suggested itineraries.